Post by x on Feb 10, 2009 0:27:47 GMT -5
Since more people are noticing the "impersonalness" of businesses ... why aren't companies LISTENING and DOING something in response to what consumers seem to be saying they want? I know some are ... but, for the most part, the accountability and attention to detail is lacking in companies/businesses across the board, so it seems....
I know I've seen (and heard) plenty of people talk about how businesses have lost the personal touch, particularly on message boards when people rant about a bad experience they had with a company. It's good to know, though, that others are noticing this, as illustrated by this January article in our local paper:
www.suburbanchicagonews.com/couriernews/lifestyles/gathman/1394154,3_5_EL25_GATHMAN_S1.article
That article was written because of replies the writer received after this article:
www.suburbanchicagonews.com/couriernews/lifestyles/gathman/1382505,3_5_EL18_GATHMAN_S1.article
It seems so simple; yet, in this economy, it's hard for companies to invest time, hours, and funds in going "back to the basics". Odd that the simple, basic things appear to be costly to companies. Irony rocks.
Cort | 35swm | "Mr Monte Carlo"."Mr Road Trip" | pig valve.pacemaker ...RT 66 drive = Sept '09
WRMNshowcase.legos.HO.models.MCs.RTs.CHD = www.chevyasylum.com/cort
"Yeah, we got problems here in the land of the free" ... Barbara Mandrell ... 'In Times Like These'
I know I've seen (and heard) plenty of people talk about how businesses have lost the personal touch, particularly on message boards when people rant about a bad experience they had with a company. It's good to know, though, that others are noticing this, as illustrated by this January article in our local paper:
www.suburbanchicagonews.com/couriernews/lifestyles/gathman/1394154,3_5_EL25_GATHMAN_S1.article
That article was written because of replies the writer received after this article:
www.suburbanchicagonews.com/couriernews/lifestyles/gathman/1382505,3_5_EL18_GATHMAN_S1.article
It seems so simple; yet, in this economy, it's hard for companies to invest time, hours, and funds in going "back to the basics". Odd that the simple, basic things appear to be costly to companies. Irony rocks.
Cort | 35swm | "Mr Monte Carlo"."Mr Road Trip" | pig valve.pacemaker ...RT 66 drive = Sept '09
WRMNshowcase.legos.HO.models.MCs.RTs.CHD = www.chevyasylum.com/cort
"Yeah, we got problems here in the land of the free" ... Barbara Mandrell ... 'In Times Like These'